Terms and Conditions HMS99 — Rules That Protect You and Us

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you as the user ("User") and hms99 as the platform provider ("Platform"). This Agreement applies to all services provided on the official hms99 website and app.

By accessing the hms99 platform, creating an account, making a deposit, placing a bet, or using any available feature, you automatically confirm that you have read, understood, and agreed to the full contents of this Agreement and all related policies, including the Privacy Policy and Responsible Gaming terms.

If you are using hms99 services on behalf of another party or legal entity, you confirm that you have the authority to bind that party to this Agreement.

2 Registration and Account Ownership

To access the full range of hms99 services, you are required to create an account by providing accurate, complete, and up-to-date information. hms99 reserves the right to verify the accuracy of the information you provide at any time.

• Each user is permitted to hold only one (1) active account on hms99. Creating more than one account for any purpose — including claiming bonuses multiple times — is a violation that may result in the closure of all related accounts.
• The minimum age to register and use hms99 services is 18 (eighteen) years old. Accounts found to belong to underage users will be closed and any remaining balance will be withheld in accordance with the applicable policy.
• You are solely responsible for maintaining the confidentiality of your password and the security of your hms99 account. All activity that occurs through your account is considered to be actions you have authorized, unless proven otherwise.
• Hms99 reserves the right to decline registration from any prospective user without providing a reason.
• Registration details must use your full legal name as it appears on your official identity document. The name on your hms99 account must exactly match the name on the bank account or digital wallet used for transactions.

3 Platform Usage Rules

Users must use hms99 services in accordance with their intended purpose and comply with all applicable regulations. The following actions are strictly prohibited on the hms99 platform:

• Using automated software (bots), scripts, or other tools designed to manipulate game outcomes or gain an unfair advantage.
• Colluding with other players to manipulate game outcomes, or engaging in organized bonus arbitrage.
• Attempting to exploit technical loopholes, bugs, or vulnerabilities in the hms99 system for personal gain. If you discover such a vulnerability, you are required to report it to the hms99 team.
• Using your hms99 account for money laundering or any other illegal financial activity.
• Granting account access to a third party or operating an account on behalf of someone else.
• Distributing offensive, harassing, or harmful content to other users through communication features available on the platform.

4 Deposits and Payments

Hms99 offers a wide range of deposit methods integrated with Indonesia's local payment systems, including digital wallets DANA, OVO, GoPay, ShopeePay, QRIS, as well as bank transfers via BCA, BNI, BRI, and Mandiri.

• All deposits must be made from a bank account or digital wallet registered in your own name — exactly matching the name on your hms99 account.
• Hms99 is not responsible for delays or transaction failures caused by third-party systems such as banks or digital wallet providers.
• Minimum and maximum deposit limits may vary depending on the chosen payment method and account level. Current limit details are listed on the Deposit.
• Hms99 reserves the right to decline or hold deposits suspected of originating from unlawful funding sources, pending the verification process.
• The accepted currency on the hms99 platform is Indonesian Rupiah (IDR). Foreign currency conversion, if applicable, is carried out based on the exchange rate set by hms99.

5 Fund Withdrawal

Hms99 is committed to processing all valid withdrawals as quickly as possible. Withdrawals to digital wallets are generally processed instantly, while bank transfers typically take 5–15 minutes under normal conditions.

• Withdrawals may only be processed to a bank account or digital wallet registered under the same name as the hms99 account.
• Before your first withdrawal is processed, you may be required to complete an identity verification (KYC) process by uploading a valid identity document.
• Hms99 reserves the right to place a hold on withdrawals for security audit purposes, particularly if suspicious activity is detected on the relevant account.
• Bonus balance cannot be withdrawn directly. Only balances derived from deposits and wins that meet the turnover requirements are eligible for withdrawal.
• Daily and per-transaction withdrawal limits vary by membership level, with hms99 VIP members receiving higher limits.

6 Bonuses, Promotions, and Rewards Program

Hms99 regularly offers a variety of bonuses and promotions to both new members and loyal users. Each bonus is subject to specific terms and conditions listed on the respective promotions page.

• Each bonus carries a turnover (rollover) requirement that must be fulfilled before the bonus balance or winnings from that bonus can be withdrawn.
• The welcome bonus can only be claimed once per user. Using duplicate accounts to claim a bonus more than once is a violation that will result in account closure.
• Hms99 reserves the right to cancel or modify bonus terms at any time if there are indications of promotional abuse.
• Cashback and reload bonuses are calculated based on gaming activity during the specified promotional period. Calculations are performed automatically by the hms99 system.
• Certain promotions may only apply to specific games or categories. Specific terms are always listed on each promotion's detail page.
• Hms99 reserves the right to disqualify users from promotional programs if they are found to have abused the system or violated the terms of use.

7 Account Security and Personal Data

Hms99 employs a multi-layered security system to protect user accounts and personal data. However, account security is also a shared responsibility between the platform and the user.

• You are solely responsible for keeping your hms99 account password confidential. Never share your password with anyone, including anyone claiming to be hms99 staff — our official staff will never ask for a user's password.
• Report to the hms99 CS team immediately if you suspect unauthorized access to your account. hms99 will promptly investigate and take the necessary security measures.
• Hms99 uses 256-bit SSL encryption for all data transmissions. Users' personal data is managed in accordance with the hms99 Privacy Policy, which can be read on the Privacy Policy.
• Hms99 reserves the right to perform additional identity verification at any time if the system detects unusual activity on a user's account.

8 Account Suspension and Closure

Hms99 reserves the right to suspend or close a user's account under the following circumstances.

• Violation of any provision set out in these Terms and Conditions.
• Detection of fraudulent activity, manipulation, or bot usage on the account.
• The user's own request to close their account (self-exclusion).
• Discovery of duplicate account ownership or use of false identity data during registration.
• Legal obligations or requests from competent authorities.

In the event of account closure due to a violation, hms99 reserves the right to hold any remaining balance pending an investigation. If the investigation confirms no violation occurred, the balance will be returned in accordance with applicable procedures.

9 Responsible Gaming

Hms99 is fully committed to the principles of responsible gaming. We provide a range of tools to help users manage their gaming activity in a healthy way.

• Users may set daily, weekly, or monthly betting limits from their account settings.
• A cooling-off feature (temporary play break) is available for users who wish to take a break from gaming activity for a set period.
• A permanent self-exclusion option is available for users who need to definitively stop all gaming activity.
• If you or someone you know needs help with gambling habits, we encourage you to seek professional support and make use of the responsible gaming features available on hms99.

10 Limitation of Liability

Hms99 provides services "as is" and does not guarantee that services will always be available without interruption. To the extent permitted by applicable law:

• Hms99 is not responsible for losses arising from technical disruptions, scheduled system maintenance, or force majeure events beyond the platform's control.
• Hms99 is not responsible for any investment or betting decisions made by users based on information available on the platform.
• Hms99's total liability to any user for any claim shall not exceed the available balance in the user's account at the time the claim arises.
• Hms99 is not responsible for the content or services provided by third parties integrated on the platform, although hms99 endeavors to select only trusted partners.

11 Service and Terms Updates

Hms99 reserves the right to modify, add, or remove service features at any time. hms99 also reserves the right to update these Terms and Conditions at any time in response to operational needs, regulatory changes, or security considerations.

• Material changes to the Terms and Conditions will be communicated to active users via platform notifications or their registered email address at least seven (7) days before the changes take effect.
• Continued use of the hms99 platform after the effective date of any changes constitutes acceptance of the updated terms.
• Hms99 maintains a version history of the Terms and Conditions, which users may request through the customer support team.

12 Contact the HMS99 Team

If you have questions about these Terms and Conditions, or need clarification on any point that is unclear, the hms99 team is ready to assist.

• Live Chat is available 24 hours directly from the hms99 website or app — this is the fastest way to get a response.
• Support email: [email protected] — for inquiries that require documentation or more detailed explanation.
• For general FAQ inquiries, visit the hms99 FAQ.

The hms99 team is committed to responding to all inquiries regarding the terms of use clearly and within a reasonable timeframe — typically within one business day for email inquiries.